Diversity is a reality in labor markets and customer markets today. To be successful in working with and gaining value from this diversity requires a SUSTAINED, SYSTEMIC APPROACH and LONG-TERM COMMITMENT. Success is facilitated by a respective that considers diversity to be an opportunity for everyone in an organization to learn from each other how better to accomplish their work and an occasion that requires a supportive and COOPERATIVE ORAGANIZATIONAL CULTURE as well as GROUP LEADERSHIP and PROCESS SKILLS that can facilitate effective group functioning. Organizations that invest their resources in taking advantage of the opportunities that diversity offers should outperform those that fail to make such investments.
ETDF-NEWS(European training & Development Federation- Féderation Européenne pour la Formation et le Développement), Spring 2008, nº15, Paris.