Like a star baseball player, every good manager should aim to be a five-tool expert. Reading, writing, speaking, listening, and thinking are basic skills for any employee, but the manager who stands out is the manager who commands these skills. To improve your standing with your employees and superiors, it’s essential to understand each of these areas of communication. InThe Manager’s Communication Toolbox, the authors offer tips, checklists, and examples, along with other expert testimony for best practices.
Over the years, the practice of these skills has changed as a result of technology. Everyone emails these days, but in this book, the authors dig deeper into what to say, when to say it, and how to say it in a business setting. Rethink your thinking skills—find more time in your day by being more aware of your tendencies. And for everyone who worries about giving speeches and making presentations, find out how to improve, and the steps you can take to show off your managerial communication skills.
Everett A. (Ev) Chasen is a partner in Foxwood Communications LLC, a communication consulting firm offering writing, mentoring, training, and communication planning services in the Washington, D.C. area. Ev is a former member of the Federal Senior Executive Service, with 35 years of government experience as a speechwriter, communications manager, and public affairs officer.
Robert R. (Bob) Putnam has provided public relations counsel to (and written speeches for) top officials at several well-known national healthcare associations, as well as for members of the president’s cabinet and a U.S. Senator. Working as a newspaper reporter, he won Maryland-Delaware-D.C. Press Association’s top honors for feature writing.
This is a good book. Managers need it. From CEOs to recent grads, managers need to communicate effectively with their colleagues, their supervisors and—most of all—with the public. As a business journalist, I know from sad experience that many of them need help, and this is a book that can help them.
Thomas G. Donlan
Editorial Page Editor
Barron’s National Business and Financial Weekly
The Manager’s Communication Toolbox is intelligent, entertaining, and important for new and experienced managers alike. Each section is easy to read, and each chapter has a quick summary with an overview of the contents. You will keep this on your bookshelf as a reference throughout your professional life. And, if you are a good manager, you will buy this book for your staff during the holiday season!
Ross Communications Consulting; Former Executive Vice President, Porter Novelli;
Former Senior Vice President, Burson Marstelle
The Manager’s Communication Toolbox is a must-read for employees in the private or public sectors, not just for experienced or aspiring managers. This concise—yet comprehensive—work is filled with excellent insights on essential communication tools basic to both career and personal success. Chasen and Putnam’s book is highly readable, and each of the chapters contains helpful ‘expert tips,’ examples illustrating the concepts, and invaluable how-to advice.
James T. Bennett
Professor of Economics, George Mason University
Imagine the improved efficiency and time savings had my managers read this book—fewer letters rewritten, more effective meetings, better presentations, briefer briefings! My new supervisors will benefit from the guidance on interviewing applicants and evaluating their teams, and everyone can develop better listening skills! This is a really important toolbox.
James F. Ellis
Former President, BOAT U.S.
Excellent! Very understandable treatment of the topics. A reminder that communication is an art and a skill, making this book a wonderful resource for any communication student or professional.
Director of Advising, Department of Communication,
Publisher: ASTD Press
Pub Date: November 2012
Formats: Paperback, PDF
Product Code: 111206